Terms of Service

About these terms

These Terms are between JEFFERY ADVENTURE PTE. LTD., trading as Jeffery Asia (“we”, “us”), of 46 East Coast Road, #08-04 EastGate, Singapore 428766, and the client organisation that uses JefurryInsights together with its users (“you”). They cover the JefurryInsights website, the public demo and the client workspace at https://insights.jefurryaxis.com. JefurryInsights is part of Jeffery Asia’s family of AI analysis platforms, alongside JefurryAxis.

Nothing is sold online. Scope, fees, invoicing and delivery cadence are set out in a contract or order form signed separately with us (“your contract”). Where your contract and these Terms conflict, your contract prevails.

By using JefurryInsights you agree to these Terms and to our Privacy Policy.

What we deliver

JefurryInsights is a managed service. The Jeffery Asia analyst team prepares the analysis and content; the platform is where you read it. The modules and cadence for your organisation are listed in your contract.

The monitoring scope is agreed with you at the start and then refined by our analysts toward your objective. Changes you ask for take effect from the next data cycle; what has already been delivered for the current cycle stays as it is.

Data sources and accuracy

Public-platform data — social media, news and search — is supplied by third-party providers. We do not collect non-public content, and we do not buy personal identity data.

We are responsible for keeping our definitions consistent and for making every inference traceable to the data behind it. We do not warrant that third-party platform data is complete; where a platform does not provide a field, we label it as missing.

Accounts and seats

• Each seat is for one named person; any limit on the number of seats is set in your contract. Do not share sign-in links or codes.
• Each user has one of two roles, Member or Viewer, which decides what they can do in the workspace.
• New users join by invitation. An invitation is a one-time link, valid for 7 days.
• Your organisation is responsible for who it invites, and for removing access when someone no longer needs it.
• If you think someone has accessed your workspace without permission, tell us straight away at success@jeffery.asia.

Acceptable use

When using JefurryInsights, you and your users must not:

• scrape the workspace, or download its content in bulk by automated means;
• try to access another organisation’s data, or get around the isolation between organisations;
• reverse engineer, decompile or copy the platform, or probe its security without our written permission;
• send automated submissions through the contact form, or make bulk booking attempts through the “Book a meeting” link;
• use JefurryInsights in a way that breaks the law or disrupts the service for others.

We may block activity that breaks these rules, including automated or bulk submissions and bookings.

Intellectual property and use of deliverables

Jeffery Asia owns the platform and our methodology — the software, definitions, frameworks and ways of working behind the analysis — as well as the JefurryInsights name.

You may use the deliverables inside your organisation for internal analysis. You may not resell them, or present them outside your organisation as an authoritative data source. Any other use must be agreed in writing, for example in your contract.

Third-party content that appears in the platform, such as posts and articles from public platforms, remains the property of its owners.

Confidentiality

Each side keeps the other’s non-public information confidential and uses it only for the service. For you, that includes your objectives, your monitoring scope and your deliverables; for us, our methodology, pricing and the non-public parts of the platform.

This does not apply to information that is already public, or that the law requires to be disclosed. If your contract has more detailed confidentiality terms, those apply.

Availability

We make reasonable efforts to keep JefurryInsights available, but we cannot promise it will never be interrupted. We carry out maintenance from time to time and, where practical, give notice of planned maintenance. We give no uptime guarantee beyond what your contract states.

Limits of liability

JefurryInsights provides decision support. It is not professional or legal advice, and decisions you make based on it remain yours.

Our total liability to you is capped at the amount set in your contract. Nothing in these Terms limits any liability that the law does not allow to be limited.

Suspension and termination

We may suspend a user’s access if these Terms are broken, if security requires it, or as your contract allows. The contract itself ends as it provides.

When the contract ends, data collection and delivery stop. Historical reports are kept as agreed in the contract and can be restored if the contract resumes.

Changes, governing law and contact

We may update these Terms. The date at the top is the date of the current version, and we will tell workspace users about significant changes. Continuing to use JefurryInsights after a change means you accept it. Changes to your contract itself must be agreed by both sides.

These Terms are governed by the laws of Singapore. Any dispute is resolved in the way your contract sets out.

Questions about these Terms or the service: success@jeffery.asia. Privacy requests: ird@jeffery.asia. By post: JEFFERY ADVENTURE PTE. LTD., 46 East Coast Road, #08-04 EastGate, Singapore 428766.

These Terms are published in English and Chinese. If the two differ, the English version prevails.